Terms and Conditions

Updated 23 Sep 2018.


Welcome to XVX Vape website, run by Cohen Griffin Limited, and all the information, services and products that are provided through it.
In these Terms and Conditions, 'we' and 'us' means Cohen Griffin Limited (also known as "The Company"), registered at 'M25 Business Centre, 121 Brooker Road, Waltham Abbey, EN9 1JH, United Kingdom.'. "You" and "your", (also known as "the customer") means any natural or legal person who uses the site and each entity on whose behalf they act.
By using the Website, you signify your acceptance of the Terms and Conditions (also known as "The Terms") in consideration of which Cohen Griffin Limited provides you with access.
From time to time Cohen Griffin Limited may modify the Terms and Conditions. Accordingly, please continue to review the Terms and Conditions whenever accessing or using website. Your use of the website following any such change constitutes your agreement to follow and be bound by the terms as changed. At any time you do not wish to accept the Terms, you may not use the Website.
The following Terms and Conditions govern all transactions made between you, the customer and the company except as otherwise specifically agreed in writing buy director of the Company.

Access to the website and content

We will endeavour to allow uninterrupted access to the Website, but such access may be suspended, restricted or terminated at any time.
There may be links that will redirect to another website or that allow you access this Website from third party sites. Linked third party sites are not under the control of Cohen Griffin Limited and Cohen Griffin Limited is not responsible for the contents of any such linked site or any links contained in such linked site.

Intellectual property, copyright, & trademarks

The copyright in the material contained in the Website, together with web site design, text, graphics, photographs, illustrations, logos, service marks, names, trademarks and other material ("Content") is protected by copyrights, trademarks and other proprietary rights. You agree to abide by all additional copyright notices or restrictions contained in the Website.
You may not use any of the Company's trademarks or trade names without Company's written consent and you acknowledge that you have no ownership rights in or to any of those names and marks. ALL RIGHTS RESERVED.

All trademarks of are the property of their respective owners and may be registered in certain parts of the world.

Products and services on the website

Website features Products that have been carefully selected for sale on Website. All items shown "in stock" are in fact in warehouse and are ready to be shipped.
All purchases on this Website are covered by our 30 day Satisfaction guarantee policy. This guarantees a full refund for unopened goods in original packaging. To return goods, please refer to our Return Policy.
All orders placed before 4 p.m. on Monday to Friday, excluding public holidays, are dispatched on the same day. Orders placed after 4 p.m. will be scheduled for dispatch next business day.

Any product or goods can be returned within 14 days of purchase for a refund or replacement, please contact us to initiate a return or refund via hello@xvxvape.com or use the return function in "my account" section of the website when logged in.
We reserve the right to change the details, specifications and prices for any products or services shown on this Website. This change may be done at any time and without a notice.
The Company shall provide the distribution services in accordance with these Terms and Conditions.
The Customer's order must be complete and accurate and must specify: (a) the precise item(s) ordered; (b) the number of items ordered; (c) price for each item ordered; (d) price for each item and all the discounts if any; (e) delivery method.

Order cancellation

In accordance with your rights under the Distance Selling Regulations, you may cancel your order within 7 days of delivery. You must contact us within 7 days after receipt of the goods, quoting your Order number. The goods must be unused and you must take reasonable care of the goods. If payment has been made for the cancelled goods, you will receive a full refund after returning goods to us using our Return Policy.
You may cancel your order at any time before the dispatch. We also reserve the right to cancel order for any reason prior to goods being dispatched. In any instance, if paid order is cancelled prior to shipment a full refund will be issued.

Age restrictions

We cannot sell any of our products to persons under age of 18. To order goods on this website you must be 18 years of age or older.

Payment methods

We accept following methods of payment: master and Visa credit Cards, PayPal, American Express, Maestro, Delta, Solo or Electron debit cards.
When prompted you need to complete details of your payment at the checkout section of this Website.
You must confirm that the card or PayPal account used is yours.
For CBD sales you can not use PayPal as a method of payment, we can only accept VivaWallet or bank transfer.
We reserve the right to undertake any searches with credit reference agencies for the purpose of verifying your identity and the Personal Information You submit.

General indemnity

You agree to indemnify fully, defend, and hold harmless Cohen Griffin Limited from any and against all claims, liability, damages, losses, cost and expenses, including but not limited to legal fees arising out of any breach of this conditions by You or any other liability arising out of your use of this Website or out of the Website by any person using your account number and/or password.

Company liability

In no event will Cohen Griffin Limited be liable to you or any third party for any direct, special, indirect, consequential or incidental damages. We will not be liable to You in contract, tort, or otherwise for any loss of profits, loss of business, loss of opportunity, loss of anticipated savings, loss of data or any other economic losses whatsoever suffered or incurred by You arising out of the subject of these Terms and Conditions.
This Conditions do not limit our liability in respect of fraud and of personal injury or death to the extent it results from Cohen Griffin Limited negligence. Nothing herein shell affect you statutory rights.

Entire agreement

This Terms and Conditions are the entire agreement between You and The Company in respect of its subject matter and supersedes any previous agreements relating to such matter.

Governing law

The Terms and Conditions are governed by and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English Courts.

Third party rights

Nothing in this terms is intended to confer on any third party, any benefit or any right to enforce any provision of this Agreement entered into connection with it.

Support & contacting us

Please also feel free to contact us if you have any questions at hello@xvxvape.com
We will respond to all requests, inquiries, or concerns as soon as possible.

You can also write to us at:
XVX Vape
M25 Business Centre,
121 Brooker Road,
Waltham Abbey,
EN9 1JH,
United Kingdom