When vaping from a new tank/coil for the first time be sure to leave the E-Liquid in your tank for 5-10 minutes before vaping while the tank is upright. This ensures that your coil is fully soaked in E-Liquid and drastically reduces the risk of the coil burning out sooner than expected. Once you've waited 5 to 10 minutes, while the tank is not connected to the battery, take 5 light puffs on the tank, this will further help ensure the longest possible life for your tank and coil as well as the best vapour quality.

Read this! In terms of charging your vaping device please be sure to only charge your product via a USB 2.0 port which tends to be black in colour otherwise the overcharge protection safety feature may cause your product to shut down if charged incorrectly. Refrain from using mains to USB adaptors such as iPhone chargers or USB 3.0 ports. This is due to the amperage setting being too high for electronic cigarettes, the Government has released a public safety announcement regarding this matter ( www.bbc.co.uk/news/uk-33489427 ). If you find this to be an issue then we would highly recommend the XVX mains to USB adaptor ( www.amazon.co.uk/dp/B01G7D49O6 ). Please note that other brands may not have overcharge protection and even if charged incorrectly will cause you to run the risk of a fire or explosion.

 If your vape pens LED light is flashing, this usually means that the battery requires charging, if you get this issue even after you've charged your product then please do contact us.

When charging, the LED light on the USB charger turns RED to show that the product is charging, the GREEN LED indicates that the charging process has completed and the battery is now fully charged.

To allow more vapour to be produced, some tanks are specially designed to go below 1 Ohm / 1 Ω of resistance for a thicker more vivid vape. The XVX APEX enables Sub Ohm vaping with an 0.5 Ohm / 0.5Ω coil. One thing to consider with Sub Ohm vaping is that you're bound to go through more eLiquid per puff, so please consider maintaining a Sub Ohm vape pen  may be slightly more expensive than regular single or dual coil Vape Pens. Contact us for great XVX vape pen owners special offers to get a great deal on a selection of XVX E Liquids.

When it comes to vaping one important thing to know is that vapour is drier and hotter than cigarette smoke, so you may find some mild irritation when you first start vaping. For these first few days and weeks we always recommend ice cold water during vaping sessions and leaving 2 to 4 seconds between each puff. Over time you will find you'll be able to vape more and more as you become use to the increased heat and dryness of vapour.

With the nature of refillable vape pens from time to time depending on the E Liquid you're using or the state of your coil you may get a leak from time to time, we've developed guides to help customers have a better experience, however if you're still having any trouble please be sure to contact us and we'll be sure to help.

All XVX E Liquids are made with pharmaceutical grade ingredients and are made to the same standard as TPD regulated Nicotine based E Liquids. We provide 3 different E Liquid mixes, 2 which are high in VG content, and the FLAVOUR X range which is high in PG content as different vapers prefer different mixes. Please note that all Nicotine Free E Liquids are exempt from "Tobacco Products Directive" which only relates to Nicotine based. E Liquids can contain ingredients such as Diacetyl, Acetoin, Acetyl Propionyl and Synthesized Colors, however XVX E Liquids only use the following ingredients,Vegetable Glycerin ,Propylene Glycol, Distilled Water, Natural Flavourings. All XVX E Liquids are free from E Liquids Diacetyl, Acetoin, Acetyl Propionyl and Synthesized Colors.

XVX E Liquids are specially designed for XVX vape pens, the XVX APEX allows more vapour as it provides Sub Ohm vaping. The needle tip XVX E Liquids enable precision filling, but also the high VG content means thick vape clouds every time. If you ever need advice or help getting your hands on more XVX E Liquids as a Vape Pen owner you're welcome to contact us via Amazon to ask for advice and help regarding all things E Liquid related.

Here at XVX we've tested all of our flavours to ensure a great vape every time, but, alas, everyone's taste buds are acquired and it is an impossible task to keep every customer happy. So to solve this dilemma we've developed a fair and fun solution to allow all XVX customers the chance to change their flavour selection, simply contact us with the reason you didn't enjoy the flavour and we'll consult you on your options and our recommendations and get a replacement bottle out to you without delay.

 If you have purchased one of our XVX E Liquid bottles, you will be glad to know the needle tips can be popped off and the bottle can be reused to mix or store E Liquid once you've finished using the E Liquid.

We highly recommend and promote nicotine free vaping, however, we know that many of our customers feel they need nicotine in their tank. If you are planning on vaping with nicotine we would recommend considering having Vanilla or Mint flavours in nicotine free bottles, these can be used to mix with your nicotine flavours to allow you to switch between nicotine free and nicotine.

We love CBD vaping, here at XVX we believe vaping is the most effective way to deliver CBD, we have plenty of experience helping customers with vape pens and E Liquids, be sure to email us if you have any questions and we'll be sure to help.

We can't guarantee delivery times however we always aim to process all orders without delay, if you wish to guarantee your delivery we recommend selecting Special Delivery.